Hi there - we want you to feel comfortable sharing information with us.

This Privacy Policy explains how NeuroLantern (“we”, “us”, “our”) collects, holds, uses and discloses personal information, and how we keep it secure.

If you have any questions at all, you can contact us at hello@neurolantern.com

What personal information we collect (and why)

1) Website enquiries (Squarespace)

If you contact us via our website form, we may collect:

• your name

• your email

• your phone number

• your reason for contacting us (and anything else you include)

We collect this so we can respond to your enquiry and communicate with you.

2) Client intake and coaching (CarePatron)

If you choose to work with NeuroLantern as a coaching client, we may collect additional information through our intake process and ongoing client management via CarePatron, including:

• contact and background details

• coaching goals and areas of focus

• session-related information you choose to share

• administrative details needed to provide services (e.g. scheduling and invoices)

Some of the information you share may be sensitive information (for example, information related to health, wellbeing, neurodivergence, mental health experiences or personal history). We only collect sensitive information where it’s relevant to the service and provided with your consent.

3) Payments (Stripe via CarePatron)

Payments are processed securely through Stripe (via CarePatron). We do not store your full credit card details.

We may store payment-related administrative records (such as invoices and payment status) for bookkeeping.

4) Coaching sessions (Zoom)

Coaching sessions are typically delivered via Zoom. We may collect information needed to provide sessions and support client care (e.g. session scheduling details and communications).

5) Website usage information (cookies + analytics)

Our website may collect information about how you use it, including:

• the pages you visit

• device/browser details

• approximate location (based on IP address)

• time spent on pages

This helps us improve the website and understand what content is useful. This information may be collected through Squarespace and/or third-party tools such as analytics providers.

Cookies are small data files that help websites function properly and improve user experience. You can disable cookies in your browser settings, but some parts of the site may not work as intended.

How we collect personal information

We collect personal information when you:

• submit an enquiry form on our website

• contact us by email or other communication channels

• book sessions and complete intake forms through CarePatron

• use our website (via cookies/analytics)

How we use your personal information

We collect and use personal information to:

• respond to enquiries and communicate with you

• provide coaching services and client support

• manage bookings, invoices and business administration

• process payments securely through our providers

• improve our website and services

• meet legal and record-keeping obligations (where applicable)

When we disclose personal information

We take reasonable steps to protect your information and we do not sell your personal information.

We may disclose personal information:

• with your consent

• where required by law

• where necessary to provide services, including sharing information with trusted service providers we use to operate our business

These providers may include:

• Squarespace (website hosting + contact form collection)

• CarePatron (client management, intake forms and records)

• Stripe (payment processing)

• Zoom (video conferencing)

Some of these providers may store or process information outside Australia. We take reasonable steps to use reputable providers with appropriate privacy and security practices.

Safety and legal exceptions

In limited circumstances, we may be required to disclose information where there is a serious risk to life, health or safety, or where required by law (for example, by a court order).

How we store and protect your information

We take privacy seriously and use reasonable precautions to keep your information secure, including secure platforms, access controls and strong password practices.

No method of electronic storage is completely risk-free, but we take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.

How long we keep personal information

We keep personal information only for as long as needed to provide services and meet legal, administrative and record-keeping requirements.

Accessing, correcting or deleting your information

You can request access to the personal information we hold about you, ask for corrections, request deletion (where appropriate), or update your communication preferences at any time.

To make a request, email hello@neurolantern.com

Making a privacy complaint

If you have concerns about how your personal information has been handled, please contact us first so we can try to resolve it.

You may also contact the Office of the Australian Information Commissioner (OAIC) to make a complaint:

• Phone: 1300 363 992

• Website: oaic.gov.au

Additional provisions for UK/EEA residents

If you are located in the UK or European Economic Area, you may have additional rights under GDPR, including access, correction, deletion and objection to certain processing. Contact us at hello@neurolantern.com to make a request.

Coaching agreement

If you become a client, you will also complete a separate Coaching Agreement during the intake process. That agreement covers coaching-specific terms, confidentiality, session policies and related expectations.

Updates to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this website.

Contact

NeuroLantern

Email: hello@neurolantern.com