Welcome to NeuroLantern and neurolantern.com (the “Website”).

By browsing or using this Website, you agree to these Website Terms & Conditions and any other policies we publish or link to (including our Privacy Policy). Together, these form an “Agreement”.

If you don’t agree with these Terms, please don’t use the Website.

We may update, change, suspend or discontinue any part of the Website at any time.

1. Your obligations when using this Website

Provide accurate information

If you submit an enquiry or any form through this Website, you agree to provide information that is current, accurate and not misleading.

Follow the law

You agree to use this Website in a way that complies with all applicable laws (including Australian laws relating to intellectual property, privacy and cyber security). If you access the Website from outside Australia, you’re responsible for complying with your local laws too.

Personal, non-commercial use only

All content on this Website (including text, graphics, branding, downloads and design) is owned by or licensed to NeuroLantern unless otherwise stated.

You may view and use the Website for your personal, non-commercial use only. You must not copy, reproduce, distribute, republish or exploit any content for commercial purposes without our written permission.

Use third-party tools at your own risk

This Website may link to or rely on third-party tools and services (for example, Squarespace, CarePatron, Stripe, Zoom or other platforms we use to operate the business).

Any third-party links are provided for your convenience only. We do not control those third-party websites or services, and we are not responsible for their content, availability, security, or privacy practices. Your use of third-party services is at your own risk, and you should review their terms and policies.

2. Information, not advice

The content on this Website is provided for general information only. It is not medical, psychological, legal or financial advice, and it is not a substitute for professional support.

While we aim to share information that is thoughtful and accurate, some content may be incomplete, outdated, or based on general experiences that may not apply to your personal situation. Any reliance on this Website is at your own discretion and risk.

3. Coaching services disclaimer

NeuroLantern offers ADHD and neurodivergent-affirming coaching services.

Coaching is a collaborative, strengths-based process that supports self-understanding and meaningful change. Coaching is not therapy, and outcomes cannot be guaranteed.

If you are experiencing significant distress or require mental health support, we encourage you to seek support from a qualified health professional, crisis service, or emergency services.

4. Bookings, payments and coaching agreements

If you choose to become a coaching client, bookings, fees, payments, and coaching-specific terms (including rescheduling/cancellation policies) will be provided during onboarding and are covered by a separate Coaching Agreement completed during intake.

Online payments (where available) are processed securely via third-party payment providers such as Stripe (via CarePatron). NeuroLantern does not store your full credit card details.

5. No warranties or guarantees

To the maximum extent permitted by law, we make no warranties or guarantees that:

• the Website will always be available or uninterrupted

• the Website will be secure or free from bugs or viruses

• the content on the Website will always be current, accurate or complete

6. Limitation of liability

To the maximum extent permitted by law, NeuroLantern is not liable for any loss, damage, cost or claim arising from:

• your use of (or reliance on) this Website or its content

• inability to access the Website, interruptions, or outages

• any third-party tools, services, links or platforms

• events outside our reasonable control

Nothing in these Terms excludes consumer guarantees that cannot legally be excluded under Australian Consumer Law.

7. Indemnity

To the maximum extent permitted by law, you agree to indemnify NeuroLantern against any claim, loss, damage or expense arising out of or connected to:

• your breach of these Terms

• your misuse of the Website

• your breach of any law or third-party rights

8. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

9. Governing law

These Terms are governed by the laws of Victoria, Australia and you submit to the jurisdiction of the courts of Victoria.

10. Severability

If any part of these Terms is found to be unenforceable, that part will be severed and the remainder will continue to apply.

11. Contact

If you have questions about these Terms, please contact:

NeuroLantern

Email: hello@neurolantern.com